Elevate Your Hotel Experience with an AI Concierge

TAKE YOUR CUSTOMER SERVICE TO THE NEXT LEVEL

Customers cherish the personalized treatment they receive from a thoughtful concierge at a traditional luxury hotel; a good concierge makes customers feel valued and greatly adds to their overall satisfaction. At Xyonix, we offer cutting-edge, secure, AI-powered, and highly customized virtual concierge and chatbot solutions that will revolutionize your hotel’s customer service experience. Our team of expert AI consultants will work closely with you to create a customized secure virtual concierge that is tailored to your business's website and applications.

 

Enhance Guest Satisfaction with ai

Our virtual concierge solution leverages state-of-the-art AI technology, including ChatGPT and tailored large language models (LLMs), to provide personalized customer interactions, ultimately enhancing your guests’ satisfaction. Through the integration of your personalized content, our chatbot can thoughtfully answer questions and provide custom recommendations while respecting the privacy of sensitive information. With its knowledgeable and highly conversational capabilities,  your hotel can provide unparalleled customer service and optimize guest satisfaction throughout their entire experience.

 

Automated Actions and personalization

Not only can our AI-powered concierge engage customers in highly conversational interactions, but it can also go above and beyond by automatically performing helpful actions. Depending on your specifications, we can customize our virtual concierge solution to book restaurant reservations, guide customers to specific product pages, and provide instant access to information about local attractions, events, or recommendations personalized to your guests. Context appropriate actions can save your guests time and hassle, increase conversions, and help your business stand out from competitors.

 

data-driven insights and Guest Interaction Analysis

Our AI-powered virtual concierge solution goes beyond providing exceptional customer service by analyzing guest interactions to deliver valuable insights. By understanding guest preferences, pain points, and behavior patterns, you can make data-driven decisions that optimize your hotel's offerings and customer support. Tailor your products, services, and guest experiences to exceed expectations, increase customer retention, and drive business growth. Additionally, our virtual concierge streamlines operations by efficiently handling guest inquiries, freeing up your staff to focus on delivering personalized and memorable experiences.

 

Our highly customizable virtual AI concierge solution offers many advantages over simpler SaaS solutions.

Request a free consultation and learn how advanced AI can accelerate your hotel.

At Xyonix, we understand that every business is unique, which is why we take a personalized approach to each of our projects. Our team will work closely with you to understand your hotel’s needs and develop a custom virtual concierge solution that aligns with your goals and objectives.

So, if you're ready to take your guest experience to the next level with an AI-powered virtual concierge, contact us today to schedule a free consultation and discover how our AI-powered solution can transform your hotel operations, elevate guest satisfaction, and drive efficiency. Our team of AI experts, leveraging state-of-the-art AI technology, is ready to help you elevate your customer experience and drive your business forward.

Highly Customizable & Secure

At Xyonix, we understand the important of data security and privacy compliance in the hospitality sector. Our virtual concierge is built with advanced security measures to protect your sensitive information. Rest assured — your data will be handled with the utmost care, adhering to strict privacy regulations.

 

Level 1: Basic Customization

  • Personalize the virtual concierge specifically for your hotel by integrating your own reference materials, such as hotel websites, menus, and local attraction information.

  • Benefit from a highly conversational virtual concierge powered by a sophisticated LLM and ChatGPT-like model.

  • Work with our expert AI consultants to fine-tune your results.

  • Implement conversational guardrails to ensure that the virtual concierge exclusively provides answers and recommendations based on the information within your materials, creating a seamless and personalized experience for your guests.

Level 2: Advanced Customization

  • Your chatbot will be customized with an underlying language model (LLM) trained on hotel and hospitality industry-specific corpora and reference materials.

  • Add video question answering for a more personalized and engaging experience for your users.

  • Integrate customized actions to connect the virtual concierge to existing workflows or services.

  • Automatically gleaned insights are used to help you understand your guests’ behavior.

  • You have the option to choose from many predefined virtual agents, allowing you to choose the perfect fit for your hotel.

  • Work closely with our expert AI consultants to fine-tune your results and improve your UX.

  • Secure REST based API access to your private LLM models.

Level 3: Enterprise Secure Customization

  • Leverage your own locked down Docker containers hosted in your custom VPC or on your site. Your guests’ queries and your tailored content never leaves your world, staying safe within your secure walls.

  • Utilize a fine-tuned Language Model (LLM) trained with your own hotel-specific content and reinforcement learning for enhanced performance.

  • References provided for your concierge’s responses so your guests know why your bot is saying what it is saying.

  • Customize the look of your virtual agent for an even more personalized experience.

  • Work closely with our expert AI consultants to fine-tune your results and improve your UX.

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Dominique Grinnell
Dominique Grinnell

“I don’t think a five out of five really encapsulates the work that they do. The work is top-notch. It’s what we ask for and more. They go the extra mile in terms of letting us know that whatever we need, they’re there for us to lend their expertise, to be in a meeting if they need to, to explain the project in more detail. So it’s really going above and beyond.”

Dominique Grinnell, Sr. Product Team Manager at Delta Dental of Washington [more]

Our platform empowers you with the flexibility and control to craft a truly personalized experience for your guests, differentiating your from competitors and enhancing their overall satisfaction. Collaborate with our expert AI consultants to fine-tune your results and optimize your virtual concierge for success in meeting your guests' needs.

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