Elevate Your Customer Experience

Take Your Customer Service to the Next Level — AI concierge Chatbot

Customers cherish the personalized treatment they receive from a thoughtful concierge at traditional businesses such as luxury hotels, exclusive private clubs, and high-end car dealerships; a good concierge makes customers feel valued and greatly adds to their overall satisfaction. At Xyonix, we offer cutting-edge, secure, generative AI-powered, and highly customized virtual concierge and chatbot solutions that will revolutionize your customer service experience. Our team of expert AI consultants will work closely with you to create a customized secure virtual concierge that is tailored to your business's website and applications.

 

Personalized Customer Interactions

Our virtual concierge solutions leverage the latest advancements in AI to provide your customers with a personalized, interactive, and efficient experience. Your chatbot, powered by state-of-the-art AI technology like ChatGPT and tailored large language models (LLMs), can thoughtfully answer questions based on custom (and perhaps very private) content you provide in the form of websites, structured data, and more. These capabilities enable us to offer unparalleled real human-like interactions; your virtual concierge will not only feel like a knowledgeable and highly conversational chatbot, but also like an amazing human concierge.

 

Automated Actions

Your virtual concierge can do more than just answer nuanced questions in a highly conversational manner - it can also automatically perform helpful actions. For example, if your customer asks for restaurant recommendations, your virtual concierge may not only provide suggestions, but also automatically book a reservation. If your customer says they want to buy your latest electronic device on your website, your AI concierge might automatically take them to your device’s purchase page. Context appropriate actions can save your customers time and hassle, increase conversions, and help your business stand out from competitors.

 

Business Insights

Our virtual concierge solutions provide valuable insights into your customers’ behavior and preferences, allowing you to make data-driven decisions and optimize your customer service strategy. By analyzing customer interactions, your virtual concierge can provide insights into your customers’ preferences, pain points, and behavior patterns, enabling you to optimize your products, services, and customer support. By leveraging these insights, you can improve customer retention, increase sales, and drive business growth.

Our highly customizable virtual AI concierge solution offers many advantages over simpler SaaS solutions.

Request a free consultation and learn how advanced AI can accelerate your business.

Recent virtual concierge projects of ours
Smart Hospitality Concierge, A Case Study

Smart Hospitality Concierge

Xyonix recently developed a cutting-edge virtual concierge system for deployment across thousands of hotels worldwide. This AI-driven system features a sophisticated knowledgebase for hotel-specific inquiries and an LLM-based dialog system for dynamic guest interaction. The system also includes advanced features to avoid bot hallucinations and maintain creative control over responses, offering broad guidance in general queries while relying on a curated knowledgebase for specific information. Additionally, it intelligently classifies guest questions, seamlessly directing complex issues to human staff. [Read more]

Virtual College Advisor, A Case Study

Virtual College Advisor

We worked closely with a company that helps colleges and universities better advise their student populations in a variety of areas including career choices, adjusting to college life, finding motivation and more. We built a virtual concierge like application that transcends traditional question/answering engaging in highly sophisticated and helpful conversation. We worked closely with the company CEO and product teams to think through a variety of advanced applications, build demonstrable prototypes, and facilitate easy deployment into production. [Read more]

At Xyonix, we understand that every business is unique, which is why we take a personalized approach to each of our projects. Our team will work closely with you to understand your business needs and develop a custom virtual concierge solution that aligns with your goals and objectives.

Highly Customizable & Secure

Our virtual concierge solutions offer a range of customization levels, each designed to provide you with the flexibility and control you need to create a truly personalized experience for your clients.

 

Level 1: Basic Customization

  • Customize the virtual concierge with your own reference materials in the form of websites, structured content, and more.

  • Your bot will be highly conversational across a wide array of domains that utilizes a common LLM and ChatGPT like model.

  • Work with our expert AI consultants to fine-tune your results.

  • Conversational guard rails if you want your concierge to only provide answers from your materials.

 

Level 2: Advanced Customization

  • Your ChatBot’s underlying LLM will be customized using your underlying corpora and other reference materials our AI consultants will help you source.

  • Add video question answering for a more personalized and engaging experience for your users.

  • Integrate customized actions to connect the virtual concierge to existing workflows or services.

  • Automatically gleaned business insights are used to help you understand your customers’ behavior.

  • You have the option to choose from many predefined virtual agents, each with their own unique personality and voice.

  • Work closely with our expert AI consultants to fine-tune your results and improve your UX.

  • Secure REST based API access to your private LLM models.

 

Level 3: Enterprise Secure Customization

  • Leverage your own locked down Docker containers hosted in your custom VPC or on your site. Your user’s queries and your tailored content never leaves your world staying safe within your secure walls.

  • Fine tuned LLM with your own content and reinforcement learning custom training.

  • References provided for your concierge’s responses so your users know why your bot is saying what it is saying.

  • Customize the look of your virtual agent for an even more personalized experience.

  • Work closely with our expert AI consultants to fine-tune your results and improve your UX.

Featured
Dominique Grinnell

“I don’t think a five out of five really encapsulates the work that they do. The work is top-notch. It’s what we ask for and more. They go the extra mile in terms of letting us know that whatever we need, they’re there for us to lend their expertise, to be in a meeting if they need to, to explain the project in more detail. So it’s really going above and beyond.”

Dominique Grinnell, Sr. Product Team Manager at Delta Dental of Washington [more]

With our platform, you have the flexibility and control to create a truly personalized experience for your clients, helping you stand out from the competition and improve overall satisfaction. Work with our expert AI consultants to fine-tune your results and ensure that your virtual concierge is optimized for success!

related articles of ours

Featured
Why a Virtual Concierge is the Key to Superior Customer Service
Why a Virtual Concierge is the Key to Superior Customer Service

Explore how AI-powered virtual concierges are transforming customer service in industries like hospitality and education. With 80% of customers likely to switch brands after two bad experiences, businesses are turning to AI to meet rising expectations. This article delves into real-world examples of AI concierges offering personalized recommendations, streamlining tasks like bookings and check-ins, and supporting students with career guidance—all while allowing human teams to focus on more complex customer needs.

Read More →
From RAG to Riches: A Practical Guide to Building Semantic Search Using Embeddings and the OpenSearch Vector Database
From RAG to Riches: A Practical Guide to Building Semantic Search Using Embeddings and the OpenSearch Vector Database

In this article, we delve into the evolution of search technologies, tracing the journey from the conventional keyword-based search methods to the cutting-edge advancements in semantic search. We discuss how semantic search leverages sentence embeddings to comprehend and align with the context and intentions behind user queries, thereby elevating the accuracy and relevance of search outcomes. Through the integration of vector databases such as OpenSearch, we illustrate the development of sophisticated semantic search systems designed to navigate the complexities of modern data sets. This approach not only delivers a more refined search experience but also enhances the precision of results by accurately interpreting the intent of user inquiries, representing a notable leap forward in the progression of search technology.

Read More →
AI Gone Wrong? The Critical Role of Chatbot Testing and Certification
AI Gone Wrong? The Critical Role of Chatbot Testing and Certification

AI chatbots are transforming customer service by providing 24/7 availability and interactions that resemble human conversation. It's anticipated that by 2025, 80% of customer support will utilize Generative AI to improve the customer experience and increase agent efficiency. However, the swift adoption of this promising technology has faced obstacles, particularly miscommunications that have risked brand reputations. To prevent inaccuracies it's essential to adopt thorough AI testing and certification processes. In this article, learn more about why rigorous testing and certification are critical for the successful integration of AI chatbots in customer service.

Read More →

Related Podcast Episodes

podcast
Embracing AI in Business: Navigating Misconceptions and Implementation Hurdles with Elise Oras
Embracing AI in Business: Navigating Misconceptions and Implementation Hurdles with Elise Oras

In this episode of Your AI Injection, Deep Dhillon and Elise Oras explore the challenges and benefits of AI in business, discussing company hesitations due to client interaction and legal issues, while highlighting AI's ability to improve marketing, reduce costs, and provide a competitive advantage. They emphasize the need for businesses to align AI integration with their values and address concerns over privacy and data security, advocating for a broader acceptance of AI's capabilities. [LISTEN] - [SUBSCRIBE: YouTube, Spotify, Apple Podcasts]

Picks and Shovels of the Large Language Model Gold Rush
Picks and Shovels of the Large Language Model Gold Rush

In this "Your AI Injection" episode, Deep, Andy, and Bill from Xyonix discuss the real-world challenges of integrating large language models like GPT-4 in businesses. They tackle the gap between expectations and API capabilities, AI development speed versus stability, and issues of cost and accuracy, focusing on practical AI tools and strategies. [LISTEN] - [SUBSCRIBE: YouTube, Spotify, Apple Podcasts]

Evaluating Efficacy, Assessing Trust & Editorial Alignment in LLMs
Evaluating Efficacy, Assessing Trust & Editorial Alignment in LLMs

Join host Deep Dhillon and Bill Constantine as they explore the intricate process of assessing efficacy, assessing trust, and achieving editorial alignment in large language models. In a world where LLMs are increasingly powerful and usually reasonable, traditional efficacy techniques are insufficient and a new focus that leverages semantic comparisons and even the LLMs themselves for attribute driven editorial alignment is a new way forward. The AI experts delve into a number of topics including the importance of editorial considerations, communication style and the challenges of efficacy assessment in increasingly personalized models.  [LISTEN] - [SUBSCRIBE: YouTube, Spotify, Apple Podcasts]

Revolutionizing Customer Service with an AI-Powered Virtual Concierge
Revolutionizing Customer Service with an AI-Powered Virtual Concierge

In this episode of Your AI Injection, Deep, Bill, Carsten, and Andy explore the potential of virtual concierge services, discussing their role in transforming organizations and the challenges of implementing them. The four Xyonixians discuss the capabilities of conversational AI technology, the importance of context and personalization, and the challenges of controlling AI chatbots. They also touch upon the dangers of bias in chatbot platforms and the need to understand the unique value proposition of virtual concierges. The episode concludes with their predictions for the future of virtual concierge services and the potential for more comfortable and personalized interactions. [LISTEN] - [SUBSCRIBE: YouTube, Spotify, Apple Podcasts]